What Do I Need to Know When Renting a Property?

Q: When are "In" and "Off" Seasons?

A: "In" season for Naples is January/February/March. "Off" Season is May thru to October inclusive. Mid season is April/November/December. For the British market the "Off" Season is an excellent opportunity to enjoy the sophisticated lifestyle with lower prices and without the crowds.

Q: Are Property Taxes included?

A: Our rates include for a 9% Florida Property Tax and all agents' commission.

Q: Can I rent for less than a month?

A: Although many properties are quoted as monthly, 2 to 3 week rentals can be arranged, particularly in the "off" season.

Q: What are "communities"?

A: Developers in America tend to create an all-inclusive community. This can include a golf course, club house, tennis, fitness facilities, communal swimming pool and protected gated entrances. Each community has its own identity and style.

Q: How is the unit furnished and equipped?

A: All of our properties are individually owned and are furnished to the owner's own taste. Every property is fully furnished and equipped, from modest to elegant. Everything necessary for a holiday is provided for your convenience. These items include all basic furnishings, appliances, telephone, television, sheets and towels, pots, pans, utensils, coffee making, vacuum cleaner, etc. Most of our properties have washers and dryers in the unit or onsite unless otherwise stated. Extra items such as beach items, cribs, hi-chairs, etc. may not be provided and can be rented through local dealers. Our local agent will be happy to assist you.

Q: What services are provided during my stay?

A: Cable television, local telephone service and electricity (pre-determined amount) are provided during your visit. Long distance calls must be made with a pre-paid card. The property is cleaned before you arrive and after you vacate (final cleaning costs are shown as a separate item on your account). Should you want maid service while you are occupying the property it can be provided at an hourly rate. Soap and tissue are provided for your convenience before you arrive.

Q: How and where do I check in?

A: You will check in at our Agent (directions and late arrival instructions will be sent to you at a later time). Check-in time is 3.00 pm and check out time is 10.00 a.m. All keys will be picked up at and returned to our Agent. There will be a £20.00 fee for any lost keys.

Q: What if something breaks while I am in residence?

A: Should anything malfunction or break, notify our Agent immediately. There is a full maintenance staff that will promptly attend to any problem.

Q: When will my security deposit be returned?

A: Security deposits are required for every rental and held for 60 days after departure. Telephone charges, electric overages and/or premium cable fees take from 45-60 days to receive these bills from the owner. We will make every effort to return deposits prior to 60 days.

Q: Am I allowed to smoke?

A: All of our properties are designated Non-Smoking. However, in most of our properties, smoking is allowed in the common outside areas.

Q: What happens if I need to cancel?

A: Unfortunately, a circumstance could arise that may force you to cancel. You can cancel at any time, however, all pre-paid deposits will be retained until a parallel tenant is secured. Upon re-renting of the property deposits may be returned and lease obligations may be cancelled less a 15% cancellation fee. You are encouraged to obtain travel insurance to avoid you losing your deposit(s) should you need to cancel. No refunds will be issued due to mechanical failure, construction, weather, or any other "Acts of Nature" except in the event of mandatory evacuation of the area. With the Naples area constantly growing it can be difficult to determine when and where new construction will occur.

Q: I am ready to reserve! How do I reserve a property?

A: To reserve a property, a deposit is required at the time of reservation. The balance will be divided in to two payments with a payment schedule showing when each payment is due.

Coltwood Limited reserve the right to transfer a reservation to a similar property should a problem with the original reservation arise. Thank you.

We look forward to seeing you!